Draft for legal review. Not legal advice.

Pilimon Connect Plus: Subscription and Refund Policy

Last updated: 26 October 2026

Pilimon Connect is not affiliated with, endorsed by, or operated by Pamantasan ng Lungsod ng Muntinlupa (PLMun).

Current availability: Pilimon Connect+ is coming soon. New subscriptions and checkout are disabled; no new payments are accepted. The subscription and refund terms below are draft terms for a future paid launch, not a current purchase offer. Existing subscription management remains available where applicable.

The short version

• Plus is optional. Chatting with your matches is always free.
• Plus renews automatically every week, month, or semester until you cancel.
• Polar (Polar.sh) sells Plus to you. Polar is the Merchant of Record and seller of record, takes your payment, and handles tax and receipts.
• Cancel any time: tap Cancel subscription on the Plus card in your Profile, which opens Polar's customer portal. You keep Plus until the end of the period you paid for. No more charges after that.
• Monthly and semester plans get a reminder email before each renewal.
• Deleting your Pilimon Connect account ends your subscription and Plus right away.
• Refunds: full refund if you ask within 7 days of your first payment, or within 3 days of an automatic renewal. Details in section 9.

1. Who sells Plus

Plus is sold through Polar (Polar.sh). Polar is the Merchant of Record and seller of record for every Plus purchase. This means:

• You pay Polar, on Polar's hosted checkout page. Pilimon Connect never sees or stores your card details.
• Polar charges and pays any VAT or sales tax and issues your receipt.
• Polar's own terms and privacy policy apply to the payment.
• Polar keeps its own order and tax records, even after you delete your Pilimon Connect account.

Polar entity details: Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, United States. Polar's buyer terms and privacy policy are at polar.sh/legal.

Pilimon Connect is run by its founder as an individual (not a registered business). See the Terms of Service.

2. Plans and prices

• Prices are in Philippine pesos (PHP) and include any VAT or sales tax that Polar charges. Polar's checkout shows the tax amount before you pay.
• Before you pay, each plan shows: the price, how often you are billed, that it renews until you cancel, and how to cancel. There are no pre-ticked boxes.
• Any "Save X%" label is calculated against the monthly price and must be true.
• Plus covers digital features inside Pilimon Connect only. It does not include any physical item or human service.

3. What you get

Messaging a match is never behind a paywall. Plus does not change how moderation treats you, and it does not promise any number of matches.

4. How to pay

• Polar's checkout accepts cards, Apple Pay, and Google Pay.
• GCash and Maya are not accepted directly. If you use an e-wallet, you may be able to pay with a debit card or a virtual card from your e-wallet app, if it offers one.
• Plus starts when Polar confirms your payment to our server. This is usually quick. If Plus does not appear after paying, wait a moment and refresh. If it still does not appear, contact us at [email protected].

5. Renewal

• Your plan renews automatically at the end of each billing period, for the same price, using the same payment method, until you cancel.
• Your Profile shows your next renewal date and amount, taken directly from Polar.
• Reminders: for monthly and semester plans, we email your campus address about 3 days before each renewal, once per billing period. The email shows the plan, the renewal date, the amount, and how to cancel. No reminder is sent if you have already cancelled. Weekly plans do not get a reminder email before each renewal.
• Price changes: a new price applies to new purchases only. Your current subscription keeps the price you signed up at. If we ever need to change the price of an existing subscription, we will email your campus address at least 30 days before the first renewal at the new price, and you can cancel before then.

6. How to cancel

1. Go to your Profile and tap Cancel subscription on the Plus card.
2. This opens Polar's customer portal.
3. Cancel there. You can also change your payment method there.

What happens next:

• No further charges.
• You keep Plus until the end of the period you already paid for. The app shows the date Plus ends.
• After that, your account goes back to Free. Your matches and chats are not affected.

Uninstalling the app or removing it from your Home Screen does not cancel Plus.

7. Failed payments

• If a renewal payment fails, your subscription becomes past due and Polar retries the payment.
• While past due: you keep Plus for up to 3 days after your renewal date while Polar retries. The Plus card in your Profile tells you your last payment failed. After 3 days, Plus stops until a payment succeeds.
• If all retries fail, Polar ends the subscription and Plus stops. You can subscribe again at any time.
• To fix a failed payment, update your payment method in Polar's customer portal.

8. When Plus ends without you cancelling

• You delete your account. Your active subscription is ended right away as part of deletion, and Plus stops. Before you confirm deletion, the app tells you that your subscription will end and links to this policy. See section 9 for refunds.
• You miss yearly campus email re-confirmation. Your profile is paused, and Plus is cancelled at the end of your current paid period. We tell you why.
• You withdraw consent for gender and "Show me" processing. Your profile is paused from discovery. Your subscription is not changed: Plus keeps working and renewing until you cancel. If you do not plan to turn matching back on, cancel in Polar's customer portal.
• Your account is suspended or banned. While suspended, you cannot use Plus, and your subscription keeps renewing unless it is cancelled. Email [email protected] and we will cancel it for you. If your account is banned, we cancel your subscription so it does not renew. The current period is not refunded, unless the decision is reversed (then we refund the time you lost) or the law requires it.
• Polar stops supporting Pilimon Connect. Polar may refund affected customers under its own policies. If a payment is refunded, Plus for that period ends.

9. Refunds

Refunds are paid through Polar, back to the card or wallet you paid with.

• First payment: full refund if you ask within 7 days of your first payment for Plus. This applies once per person.
• Automatic renewals: full refund if you ask within 3 days of a renewal charge, for example if you forgot to cancel. Plus for that period ends when the refund is made.
• Partly used periods: outside these windows, cancelling stops future charges, but the current period is not refunded. You keep Plus until it ends.
• If you delete your account: Plus ends right away. If you are still inside a window above, you get a full refund. Otherwise, for monthly and semester plans, we refund the unused whole days of your current period if you ask within 30 days of deleting. Weekly plans are not refunded outside the windows above.
• If Plus did not work because of us (for example, a long outage, or Plus not appearing after payment), we refund the affected time or the full charge.
• How to ask: email [email protected] from your campus email (or include the email on your Polar receipt) and say which charge. We reply within 3 days. You can also contact Polar support about a charge.
• Polar may also refund a charge itself under its own policies, for example to prevent a chargeback.

Nothing in this policy removes any right you have under Republic Act No. 7394 (Consumer Act of the Philippines) or Republic Act No. 11967 (Internet Transactions Act of 2023).

10. Chargebacks and disputes

If something is wrong with a charge, please contact us or Polar first so we can fix it. If you dispute a charge with your bank (a chargeback), Polar handles the dispute with your bank. While a dispute is open, Polar may end the subscription and Plus for that period. A chargeback does not get your Pilimon Connect account suspended or banned: your free account keeps working.

11. Contact

Billing questions: [email protected] Payments and receipts: through Polar's customer portal or Polar support.

Pilimon Connect is not affiliated with, endorsed by, or operated by Pamantasan ng Lungsod ng Muntinlupa (PLMun).